Providing Out-of-Band Connectivity to Mission-Critical IT Resources

What Is a Zero Trust Gateway?

What Is a Zero Trust Gateway(2)
The constant threat of cyberattacks has made network security a top priority for companies in every sector, with Gartner predicting that global cybersecurity spending will reach $188 billion in 2023. However, security continues to get more challenging due to factors like a rise in remote work, an increasing reliance on touchless internet of things (IoT) devices, and the overall decentralization of enterprise networks. It’s hard to create a secure perimeter around the enterprise when its users, devices, applications, and data could be anywhere in the world.

The zero trust security methodology addresses this challenge by shrinking the focus from one large security perimeter and instead creating smaller “micro-perimeters” around each individual resource that needs defending. It’s called zero trust because it follows the principle of “never trust, always verify.” That means each user and device needs to verify its identity and prove its trustworthiness before it can penetrate the micro-perimeter. So, for example, if a cybercriminal uses stolen credentials to log into the enterprise network, they have to pass through many different security checkpoints to see or access any sensitive resources, which increases the likelihood they’ll get caught before excessive damage is done.

One way to implement micro-perimeters and apply zero trust security policies is with a device called a zero trust gateway. This post discusses the technologies that make up a zero trust gateway and explains how they work together to defend enterprise networks.

What is a zero trust gateway?

A zero trust gateway is a device that sits at the edge of the network – or at the top of the rack – and applies zero trust security policies and controls to traffic flowing in either direction. The gateway can be a dedicated security appliance, but it’s often more cost- and space-effective to use a multi-functional device that combines security, networking, and infrastructure management in a single box.

Some of the key features used in an all-in-one zero trust gateway include network micro-segmentation, identity and access management, context-aware monitoring, and secure out-of-band management. There are a small number of mature solutions that deliver all of these features off-the-shelf, but they lock you into their small solution ecosystem and limited feature roadmap. A better approach is to start with a vendor-neutral platform that lets you host and integrate your choice of security applications to create a fully customized zero trust gateway. Let’s walk through how each of these security technologies works and how to combine them into a bespoke zero trust gateway solution.

To see an example of a vendor-neutral zero trust gateway at work, request a demo of the Nodegrid solution from ZPE Systems.

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Network micro-segmentation

A zero trust micro-perimeter is made up of granular access control policies and security controls that are custom-tailored to the specific vulnerabilities and requirements of resources they’re defending. For example, an on-premises database containing sensitive financial records needs different policies than a cloud-based application that doesn’t process any personal information. To implement micro-perimeters, resources first need to be logically organized based on their sensitivity level, who needs access to them, and what their interdependencies are.

Network micro-segmentation is used to separate resources based on these criteria so that micro-perimeters can then be applied. For a device to be considered a zero trust gateway, it must support VLAN micro-segmentation and be able to apply access control rules consistently across all micro-segments.

Identity and access management

In a zero trust architecture, user and device permissions should be limited to only what’s necessary to perform their job role. For example, an HR account used to manage employee records shouldn’t have access to customer financial data, and vice versa. Access policies should be specific to individual micro-segments and resources and need to be applied to all users and devices consistently, no matter where they’re logging in from. That means a remote user should follow the same authentication steps and have the same permissions as they would if they logged in at the office.

For a large enterprise network, this is only achievable with a centralized identity and access management (IAM) solution. An IAM provides a single platform from which to create, manage, and apply security policies. A zero trust IAM also enables best practices like single sign-on (SSO) and two-factor authentication (2FA).

A zero trust gateway needs to integrate with your chosen IAM provider to ensure that policies are applied to both production traffic and management traffic. Some vendor-neutral gateway solutions can even directly host and run third-party IAM solutions, providing a more integrated experience and saving rack space.

Context-aware monitoring

Many successful cyberattacks use stolen credentials gained through phishing schemes and other social engineering tactics. For example, Mailchimp was recently attacked by malicious actors using credentials stolen from employees through social engineering. It’s difficult to detect and contain such an attack because the criminal looks like an authorized user. However, careful monitoring often reveals suspicious behavior, such as logging in from an unusual IP address or time zone, making multiple access requests to areas of the network they don’t usually visit, or transferring abnormally large quantities of data.

User and entity behavior analytics, or UEBA, uses machine learning technology to monitor and analyze account activity on the enterprise network. UEBA creates a baseline of “normal” behavior for individual accounts so it can detect any anomalous activity. UEBA integrates with other security and monitoring solutions, such as IAM and firewalls, so it can compare data from various sources to make more informed decisions. This is one of the ways that zero trust security verifies the trustworthiness of accounts trying to access sensitive resources, making UEBA a critical component of zero trust gateways.

Secure out-of-band (OOB) management

Admins need a fast and reliable way to access remote infrastructure for management, troubleshooting, and recovery. For example, it’s common for a single data center management team to be responsible for customer equipment in multiple DCs distributed around the world for redundancy. These admins can’t physically go on-site every time a firmware update fails or a device loses its IP address. That’s why they rely on remote out-of-band (OOB) management; remote OOB management creates a separate network just for management traffic that doesn’t rely on the production LAN. Admins access the OOB network using a dedicated management device, like a jump box or a serial console server.

This management device is a tempting target for cybercriminals, as gaining control of that device will give them complete control over the connected infrastructure. One way to protect the OOB network is by using a zero trust gateway with integrated management ports. For example, the Nodegrid Net Services Router (NSR) is a modular zero trust gateway that can be customized to connect to any type of device that needs to be managed or secured. The NSR comes with gateway routing and switching capabilities, an embedded firewall, and hardware security features like secure boot and a self-encrypted disk. Nodegrid is also completely vendor-neutral, which means it can directly host or integrate with your choice of third-party security solutions, including next-generation firewalls (NGFWs) and zero trust technologies like identity and access management and UEBA.

The NSR is a modular, open platform upon which to build a fully customized zero trust gateway for large data center deployments. The Nodegrid product line from ZPE Systems also includes a variety of serial console solutions and integrated all-in-one gateway routers to support other use cases, such as edge computing sites, branches, and automated IoT deployments.

A zero trust gateway helps organizations implement micro-perimeters of specific policies and controls to defend sensitive data and other valuable resources. A vendor-neutral, integrated solution like the Nodegrid Serial Console Plus from ZPE Systems makes it possible to combine zero trust security with networking and management functionality to create a streamlined, cost-effective zero trust gateway deployment.

Ready to learn more about Zero Trust Gateway?

To learn more about deploying Nodegrid as a zero trust gateway in your enterprise, contact ZPE Systems today.

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Zero Touch Deployment Cheat Sheet

A zero touch deployment cheat sheet is visualized as a literal cheat sheet used by a student during an exam

Zero touch deployment is meant to make admins’ lives easier by automatically provisioning new devices. However, many teams find the reality of zero touch deployment much more frustrating than manual device configurations. For example, zero touch deployment isn’t always compatible with legacy systems, can be difficult to scale, and is often error-prone and difficult to remotely troubleshoot. This post provides a “cheat sheet” of solutions to the most common zero touch deployment challenges to help organizations streamline their automatic device provisioning.

Zero touch deployment cheat sheet

Zero touch deployment – also known as zero touch provisioning (ZTP) – uses software scripts or definition files to automatically configure new devices. The goal is for a team to be able to ship a new-in-box device to a remote branch where a non-technical user can plug in the device’s power and network cables, at which point the device automatically downloads its configuration from a centralized repository via the branch DHCP server.

In practice, however, there are a variety of common issues that force admins to intervene in the “zero touch” deployment. This guide discusses these challenges and advises how to overcome them to achieve truly zero touch deployments.

Zero touch deployment challenge: The solution:
Legacy systems don’t have native support for zero touch Extending zero touch to legacy systems using a vendor-neutral platform
Deployment errors result in costly truck-rolls Recovering from errors remotely with Gen 3 out-of-band (OOB) management
Securing remote deployments causes firewall bottlenecks Moving security to the edge with Zero trust gateways and Secure Access Service Edge (SASE)
Automating deployments at scale increases management complexity Maintaining control through centralized, vendor-neutral orchestration with version control

Extend zero touch to legacy systems with a vendor-neutral platform

Challenge Solution

While many new systems and networking solutions support zero touch deployment, sometimes there’s still a need to repurpose or reconfigure legacy systems that don’t come with native ZTP support.

Pre-staging these devices before shipping them to the branch is a security risk because the system could be intercepted in transit; plus, they’re likely already deployed at remote sites and need to be reconfigured in place. Without a way to extend zero touch deployment capabilities to those legacy systems, companies often have to pay for admins to travel to remote branches, negating any cost savings they were hoping to gain from reusing older devices.

One way to extend zero touch to legacy systems is with a vendor-neutral management platform. For example, a vendor-neutral serial console switch with auto-sensing ports can connect to modern and legacy infrastructure solutions in a heterogeneous branch deployment so they can all be managed from a single place.

From that unified management platform, admins can write and deploy configuration scripts to connected devices, including legacy systems that don’t support zero touch. Technically, this isn’t zero touch deployment because the system doesn’t automatically download and run its configuration file, but it’s still a way to turn an on-site, manual process into one that’s remotely activated and mostly automated.

Recover from deployment errors with Gen 3 OOB management

Challenge Solution

A new branch deployment almost never goes completely according to plan, and this is especially true when teams are using zero touch for the first time, or aren’t completely comfortable with software-defined infrastructure and networking. In the best-case scenario, when there’s a configuration error, the zero touch deployment aborts, and an admin is able to correct the problem and restart the process.

However, sometimes the deployment hiccup causes the device to hang, freeze, or get stuck in a reboot cycle. Or, even worse, an unnoticed error in the configuration could allow the deployment to finish successfully but then go on to affect other production dependencies and bring the entire branch network down. Either way, organizations must again deal with the expenses involved in sending a tech out to troubleshoot and fix the problem.

The best way to ensure continuous access to remote infrastructure is with out-of-band (OOB) management. An OOB solution, such as a serial console or all-in-one branch gateway, connects to the management ports on infrastructure devices so admins can remotely monitor and control every device from a single place without IP addresses.

This creates a separate (out-of-band) network that’s dedicated to management and troubleshooting, making it possible for teams to remotely recover devices that have failed the zero touch deployment process or brought down production LAN dependencies. Plus, the OOB gateway uses independent, redundant network interfaces to ensure admins still have remote access even if the production WAN or ISP link goes down.

To ensure full OOB management coverage of a heterogenous, mixed-vendor environment, the out-of-band solution should be completely vendor-neutral. An open OOB device also supports integrations with third-party solutions for automation, orchestration, and security. This kind of out-of-band platform is known as Gen 3 OOB. Gen 3 OOB management ensures that teams can remotely recover from zero touch deployment errors no matter what device is affected or how the production network is impacted.

Secure remote deployments with zero trust gateways and SASE

Challenge Solution

Organizations need to secure all devices at all remote sites using consistent policies and security controls. However, for smaller branches and IoT sites, it usually isn’t cost-effective to deploy a security appliance in each location.

Plus, adding more firewalls also adds more management complexity. That means traffic is usually backhauled through the main data center firewall, creating bottlenecks and causing network latency for the entire enterprise.

Using zero trust gateways and cloud-based security services, companies can move security to the branch without the cost and complexity of additional firewalls. An all-in-one, zero trust gateway solution combines SD-WAN, gateway routing, and OOB management in a single device. It also supports zero trust authentication technologies like SAML 2.0 and 2FA. A zero trust gateway also needs to support network micro-segmentation, which will allow the use of highly specific security policies and targeted security controls. Plus, by enabling software-defined wide area networking (SD-WAN), a zero trust gateway facilitates the use of SASE.

Secure Access Service Edge (SASE) is a cloud-based service that combines several enterprise security solutions into a single platform. Zero trust gateways use SD-WAN’s intelligent routing capabilities to detect branch traffic that’s destined for the cloud or web. This traffic is directed through the SASE stack for firewall inspection and security policy application, allowing it to bypass the main security appliance entirely. SASE helps reduce the load on the enterprise firewall, reducing bottlenecks and improving performance without sacrificing security.

Scale zero touch deployments with centralized orchestration

Challenge Solution
Zero touch deployments occur (at least in theory) without any admin intervention, but they still need to be monitored for failures. Keeping track of a handful of automatic deployments may seem easy enough, but as the number and frequency increases, it becomes more challenging. This is especially true when companies kick off large-scale expansions, deploying dozens of devices at once, all of which could be plugged in at any time to begin the automated provisioning process. Plus, different devices need different configuration files, and admins need a way to work together without overwriting each other’s code or duplicating each other’s efforts. A vendor-neutral orchestration platform provides a central hub for network and infrastructure automation across the entire enterprise. This platform uses the serial consoles and OOB gateways in each remote location to gain control over all the connected devices, so network teams can monitor and deploy all their zero touch configurations from one place. An orchestration platform is the single source of truth for all automation, so it needs to support version control. This ensures that admins can see who created or changed a configuration file and revert to a previous version when there’s a mistake.

Simplifying zero touch deployment with Nodegrid

Zero touch deployment can be a hassle, but using vendor-neutral management systems, Gen 3 OOB management, zero trust gateways, and centralized orchestration can help organizations overcome the most common hurdles. For example, a vendor-neutral Nodegrid branch gateway deployed at each remote site helps you extend automation to legacy systems, provides fast and reliable out-of-band access to recover from issues, enables zero trust security & SASE, and gives you unified orchestration through the Nodegrid Manager (on premises) and ZPE Cloud software.

Ready to learn more about zero touch deployment?

Nodegrid has a solution for every zero touch deployment challenge. Schedule a demo to see how Nodegrid’s vendor-neutral platform can simplify zero touch deployment for your enterprise.

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Network Automation Tools To Offset the Tech Talent Shortage

network automation tools
As enterprise networks grow more complex, there’s a rising need for highly-specialized engineers to implement and maintain these complicated architectures. However, due to the Covid-19 pandemic, a global recession, and other world events beyond an organization’s control, it can be very difficult to recruit and retain these specialists. In fact, many companies are currently relying on smaller IT teams than usual to manage their vital network infrastructure. According to Gartner research, the tech talent shortage is one of the biggest barriers to the adoption of emerging technology like network automation.

However, network automation tools can actually help understaffed organizations ensure the continued availability and performance of enterprise networks by streamlining workflows and reducing manual intervention. In this blog, we’ll discuss how four different types of network automation tools can be used to solve major problems caused by the tech talent shortage.

Problem Solution
You lack the staff required to efficiently deploy, monitor, and manage network configurations. Automated network configuration management solutions like SolarWinds Network Configuration Manager (NCM) and Micro Focus Network Automation Software.
You need to extend DevOps automation to networking without purchasing additional solutions or hiring network automation experts. DevOps configuration management solutions that can be used for server and network automation like RedHat Ansible and Puppet.
You want to improve network reliability and performance while reducing management complexity. Software-defined networking (SDN) and software-defined wide area networking (SD-WAN) solutions like Palo Alto Prisma and Cisco Meraki.
You lack full-coverage network security, so you’re unsure where your vulnerabilities are or how efficiently you can respond to incidents. Network security automation solutions like Palo Alto’s Next-Generation Firewall (NGFW) and Datadog AIOps security and monitoring.

 

To learn more about using automation technology to ensure network resilience, click here to download the Network Automation Blueprint from ZPE Systems.

 

Network automation tools to offset the tech talent shortage

The following categories of network automation tools are designed to simplify network management workflows to ensure optimal performance and 24/7 availability.

Automated network configuration management

Network configuration management refers to the ongoing process of creating, deploying, and maintaining configurations for network devices and logic. Some of the tasks involved in network configuration management include device discovery, provisioning, and software and firmware updates. In addition, network configurations are monitored to ensure they don’t drift away from documented standards (configuration shift), and if needed, unauthorized changes are rolled back. This reduces the risk that an undocumented configuration tweak will introduce an unnoticed security vulnerability (such as the recent Fortinet authentication bypass exploit) and ensures consistent quality across the entire network architecture.

However, manual network configuration management is complicated and time-consuming, especially when so many network operations teams are overworked and understaffed. An automated network configuration management solution handles many of these tasks without the need for human intervention. Admins can create network configuration policies and playbooks which are used to automatically deploy new devices and update network dependencies, saving time and reducing human error. In addition, automated configuration management uses these policies to continuously monitor for and correct configuration drift. In the case of the Fortinet CVE, for example, automatic configuration management could have helped teams instantly roll back to the last known good config to close the vulnerability.

Examples of network automation tools for network configuration management include SolarWinds Network Configuration Manager and Micro Focus Network Automation.

DevOps IaC configuration management

Many organizations have adopted the DevOps methodology, which seeks to dissolve the barriers between the software development and IT operations teams to improve efficiency. On the Ops side, this often involves a practice called IaC, or Infrastructure as Code. IaC uses software code and machine-readable definition files to automatically provision servers and manage configurations. IaC enables Ops teams to spin up resources at the velocity required for fast-paced DevOps software projects. It also means that infrastructure configuration code can be stored, managed, and deployed from the same platform as software code, facilitating easy collaboration between developers and sysadmins.

With the recession forcing many IT teams to downsize, organizations are looking for ways to extend the efficiency provided by DevOps automation tools to the networking side of the house without purchasing additional solutions. Plus, many network admins lack the expertise required to operate network automation solutions, and the tech talent shortage makes recruiting such specialized engineers difficult. Luckily, some IaC configuration management tools like RedHat Ansible and Puppet can also be used for network configurations, which helps teams automate without any special programming skills.

That also means admins can deploy, monitor, and manage configurations for network devices and systems across the entire architecture from a single platform, saving money and reducing operational complexity. This convergence of DevOps and network management is known as NetDevOps or NetOps, and it’s empowering organizations to improve efficiency even during the recession and talent shortage.

Software-defined networking and SD-WAN

Enterprise networks are typically highly distributed and very complex. An organization could have 500 branch offices around the world, each of which uses slightly different networking hardware and software solutions. Each of these vendor solutions might have its own management platform for admins to configure, manage, and continuously monitor. Things grow more challenging when an organization uses a hybrid cloud infrastructure, which requires WAN (wide area networking) orchestration across multiple public and private clouds. This complexity makes it challenging for overworked network administrators to maintain optimal performance and 24/7 availability.

Software-defined networking (SDN) and software-defined wide area networking (SD-WAN) help to reduce the complexity of enterprise networks by abstracting network configurations and workflows as software code that’s decoupled from the underlying hardware. Codifying network configurations makes it easier to use technology like automated configuration management, which reduces the burden on overworked admins and reduces human error. SDN and SD-WAN also facilitate the use of centralized network orchestration platforms, which give admins a single pane of glass from which to control the entire network architecture.

This holistic coverage makes it possible for small teams to efficiently monitor and manage large, complex networks, reducing the risk of fatigue, human error, or negligence affecting performance. Plus, SDN and SD-WAN solutions employ automation to continuously monitor and adjust routing configurations as needed to ensure optimal performance. That means these solutions are often able to detect and remediate issues with latency and site availability much faster than a human admin could, ensuring optimal performance and reliability.

Examples of SDN and SD-WAN solutions include Cisco Meraki SDN and Palo Alto Prisma SD-WAN.

Network security automation

With the quantity, sophistication, and cost of cybersecurity attacks rising every year, network security is more important than ever. According to the Sophos State of Ransomware 2022 survey, 66% of organizations were hit by ransomware, a massive increase from 2020 in which only 37% of organizations were attacked.

However, the tech talent shortage and ongoing recession have left many organizations with gaps that increase both the risk that a breach will occur and the time it will take to recover. For example, IBM estimated in 2021 that unpatched vulnerabilities accounted for at least one-third of all data breaches. However, staying on top of patch management for large, diverse, and distributed network infrastructures is difficult when teams are overworked and understaffed.

Plus, when networking and security teams are spread so thin, it can take them much longer to detect a breach that has already occurred, even if the hacker is actively exfiltrating data or changing system configurations. Remediation is also slowed down by the need to manually investigate logs, isolate affected systems, and implement fixes.

Network security automation can help bridge these gaps by reducing the need for human analysts to perform the more tedious and repetitive – but highly vital – tasks involved in ongoing cybersecurity management. Automated security solutions use technology like AIOps and machine learning to manage software and firmware updates, analyze network traffic for threats, and even perform remediation steps like quarantining infected systems and blocking compromised accounts.

Popular examples of network security automation tools include Palo Alto Network’s Next Generation Firewall (NGFW) and Datadog AIOps Security and Monitoring.

Using a vendor-neutral platform to deploy network automation tools

The goal of automation is to make it easier for network admins to maintain and optimize the enterprise network. However, if admins need to learn, configure, deploy, and manage a bunch of additional automation solutions, you could end up increasing the complexity of their jobs rather than reducing it.

The Nodegrid platform can help by directly hosting all of the network automation tools listed above, reducing the need for additional hardware to manage. Deploying Nodegrid boxes in all your data centers and remote sites gives you the ability to extend automation to every corner of your network and manage it all from behind a single pane of glass. Hosting your network automation on a vendor-neutral platform like Nodegrid gives your team an easy way to orchestrate automated workflows across your entire enterprise architecture.

Network automation tools help to bridge the gaps caused by the tech talent shortage, ensuring the reliability and resilience of enterprise networks. To get step-by-step instructions for how to implement the network automation solutions mentioned above, click here to download the Network Automation Blueprint from ZPE Systems.

Ready to learn more?

To learn more about deploying network automation tools with Nodegrid, contact ZPE Systems today.

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Vapor IO: Re-architecting the Internet

ZPE Systems – Vapor IO thumbnail

Automating edge deployments & lights-out management for Vapor® IO

Vapor IO provides autonomous network and data center infrastructure at the network edge. Their goal is to re-architect the traditional Internet into a distributed, ubiquitous, edge-to-edge web that serves end users with SLA-backed routing, up to twelve-nines reliability, 100-microsecond latency, and terabits-per-second bandwidth.

With 36 (and counting) major U.S. markets, and their recent expansion into Barcelona, Spain, Vapor IO needs to run operations as lean as possible. However, as they continued to scale, the complexity of their own management infrastructure stood in the way of achieving this goal.

See why they required eight hours of setup time at each site, and discover which Nodegrid technologies helped significantly streamline not only new installations, but operations and overhead as well. Download the case study for full details.

Problems and Gaps

Vapor IO’s ultimate goal for operations is to deploy lights-out data centers all over the world and minimize the number of staff required to maintain these sites. Crucial to this goal is having the ability to collect billions of data points at each location, which allows teams to monitor and control physical and virtual devices. But their existing management infrastructure was complex and outdated, and consisted of:

  • Cellular modem with third-party
  • Subscription out-of-band router
  • Out-of-band switch
  • Out-of-band serial console
  • Out-of-band laptop/compute node
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One of the company’s core values is to further business goals by making constructive changes and avoiding unnecessary complexity. This management infrastructure only added complexity and would require additional staff to maintain it. To solve this, Vapor IO would have to be proactive in closing several significant gaps:

  • Each edge data center required at least five separate management devices that were not integrated together. Deployments required a skilled technician to be on site for an entire workday. This time sink would multiply in direct correlation to the total number of new sites to deploy.
  • The ability to lease rackspace directly translates to revenue. But each site required Vapor IO to use at least 5RU for its own devices. As demand increased, this dead space would translate to millions in lost revenue, on top of additional power and cooling costs.
  • Having disparate solutions not only increased the total points of failure, but also meant more devices to manage. This increased the likelihood of failures/outages that would require truck rolls, and also increased the ongoing operational workload required to keep many management devices running.
  • A multi-vendor environment meant added overhead and rigidity that complicated procurement, project planning, and development of new designs. This made it difficult to adapt to different use cases and customer requirements.

Solution

Vapor IO deployed the modular Nodegrid Net SR. This appliance provided the capabilities they needed to automate deployments and support lights-out management. The LTE module allows staff to remotely connect to sites and bring resources online, while the SFP module allows each site to connect to their nationwide fiber backbone.

Frank Basso

“Nodegrid keeps our costs down and extends everyone’s capabilities. The automation lets our support teams do specialized jobs, so our engineers can devote more time to delivering customer value.” — Frank Basso, EVP of Operations, Vapor IO

Watch agile networking in action with these Nodegrid demos

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Watch agile networking in action with these Nodegrid demos

 

ZPE® Systems Network Solutions Architect Rene Neumann shows you how easy it is to enable agile networking. See Nodegrid and ZPE Cloud first hand with our collection of demo videos. You’ll learn how to:

 

  • Use true zero touch for automatic deployments
  • Fully set up environments using rich orchestration
  • Remotely configure and manage edge workloads

Demo: Deploy Networks Fast with ZPE Cloud’s Zero Touch Provisioning

Demo: Fully Provision Edge Network Workloads with Nodegrid

Demo: Orchestrate Branch Network Devices Using Nodegrid

HEAnet: providing network uptime for education

 

HEAnet logo

If there’s one sector that relies on network uptime more than ever before, it’s the education sector. For both in-person and virtual learning, students and staff connect to crucial resources around the world to share information. The infrastructure that enables this connectivity is critical, and in the country of Ireland, this infrastructure is deployed and maintained by HEAnet.

As the national education and research network, HEAnet is a provider who must adhere to stringent service levels in order to keep entire education communities online. But they recently faced a few major challenges as their out-of-band (OOB) management solution neared its end-of-life (EOL) date. This system was crucial to maintaining network uptime, as it gave engineers remote access to their 50+ nationwide locations. They needed to quickly roll out a new solution, but they were faced with a second challenge — limited staff.

It seemed HEAnet was stuck between a rock and a hard place. They would surely need to outsource the job, and that’s when they turned to Rahi, the world-renowned MSP who introduced them to ZPE Systems’ Nodegrid.

The rest is history, and for a deep dive into that lesson, download the full HEAnet case study below.

But before you do, here’s a quick refresher on critical infrastructure and why network uptime can be difficult to maintain.

Critical infrastructure and network uptime

Critical infrastructure is made up of the systems that connect sites to each other and to the rest of the world. The data center is an obvious example of where critical infrastructure is deployed. Points-of-presence (POPs) and colocations are other somewhat obvious examples. All of these house components, such as servers, switches, and routers, which are essential to handling data and traffic that organizations rely on.

Here are more examples of where critical infrastructure is commonly found:

  • Warehouses: servers, routers, and Wi-Fi access points help humans and their automated counterparts track inventories, fulfill orders, and communicate with vendors.
  • Manufacturing plants: operationalized technology like sensors and IoT devices collect data from gauges, robots, and machining equipment to ensure accurate measurements, maintain quality control, and streamline fabrication processes.
  • Cellular base stations: compute, storage, and failover devices process signals, store data, and provide backup connectivity for critical cell site components.

Organizations must maintain high levels of network uptime for their critical infrastructure, since it supports the lifeblood of everything they do. But this can be a challenge because these components are not always located within convenient reach of skilled engineers.

Why can network uptime be so challenging to maintain?

Maintaining network uptime can be challenging even for fully-staffed locations. This difficulty is amplified — quite dramatically — when organizations have to recover and maintain sites that are located far off the beaten path.

Imagine this: you’re responsible for monitoring and troubleshooting critical infrastructure for a network of college campuses in your region. One of your most remote sites, which serves more than one thousand students and faculty on any given day, experiences sudden disruptions and eventually goes offline. It’ll take close to four hours for you to put skilled staff on site to recover the network, which puts you at risk of breaching your SLA. You and your team are stressed out and scrambling, while students and teachers have no option but to cancel some or all of their activities.

Now imagine that you have a tool that allows you to respond instantly and restore the network before anyone even notices. That’s the kind of power you can achieve with a deep, robust out-of-band management solution, which is one of the tools HEAnet deployed to keep disruptions from reaching users.

There’s more that can go wrong, however. Your sites could suffer an ISP outage, leaving locations in the dark if they don’t employ any wireless backup connections. Or if your customer has a multi-vendor MSP solution that you’re part of, the other vendor’s components may be to blame, and you need a tool that can help you quickly diagnose the root cause.

Download the HEAnet case study

To see more challenges you might face when maintaining network uptime, download the HEAnet case study. You’ll also discover how Nodegrid gave them seamless backup connectivity and allowed a single Rahi engineer to deploy two sites in a single day. Get the case study now.